Hyster enjoys a wonderful relationship with most of its customers due its focus on producing total customer satisfaction through its world class production. Our objective is to anticipate the needs of all our clients in addition to deal with them with lift trucks which provide the value, the performance and the dependability which they really demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on line and in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our thorough review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools like dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to physical, environmental and virtual tests, in order to guarantee the lowest ownership cost and total dependability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total client satisfaction and flawless quality 100% of the time, all the time.
Total Quality Each and Every Time
To initiate quality from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during every shift. These audits actually hold all employees responsible for consistent quality, together with the 5s workplace organization in place to help us attain it.
Hyster offers a variety of excellent features as standard with all our products. By remaining committed to our focus on quality and safety, and by being innovative from start to finish, we provide some of the best material handling machines on the market. These are only a few of the reasons why Hyster has become a leader in the industry.